Terms of Service

Welcome to soXal. These Terms of Service (“Terms”) are an agreement between you and soXal, LLC (“soXal,” “we,” “our,” or “us”). They explain how you can use our services and what we expect from you.

By using soXal—including soxal.co, the AI TD, the xHand module, the 1% Better module, our APIs, or any other services we offer—you agree to these Terms. If you don’t agree, please don’t use soXal.

We’ve tried to write these Terms in plain English. If something is unclear, email allen@soxal.co.

1. Who Can Use soXal

Age

You must be at least 18 years old to use soXal. Live-production work is adult work; the platform reflects that.

You Can’t Use soXal If…

• We’ve previously banned or restricted you
• You’re a competitor (or working for one) gathering competitive intelligence
• You’re acting on someone else’s behalf without written authorization
• You’re legally prohibited from using services like ours

We can terminate your access at any time, for any reason, with or without notice.

2. Your Account

One account per person. You can create additional accounts only with written authorization to act on behalf of another person or organization.

You’re responsible for your account. Keep your magic-link email account secure. Everything that happens under your account is your responsibility—including any content you upload, any data you generate, and any charges you incur.

Org membership is private. If you’re a member of a production org on soXal, that org’s admins control your access to their data. We don’t arbitrate org membership disputes.

3. Rules of the Road

Three simple principles:

Be respectful. Don’t harass, stalk, impersonate, or mistreat anyone—crew, vendors, artists, IATSE staff, fellow soXal users.

Be honest. Don’t lie about who you are, your role, your org affiliation, or your certifications. Don’t upload documents you don’t have rights to.

Don’t break things. Don’t try to hack us, scrape our data, overload our servers, bypass RLS scoping, or mess with our technology.

Specifically, Don’t…

• Violate any laws or regulations
• Infringe anyone’s intellectual property, privacy, or other rights
• Upload content you don’t have the right to share (this includes other orgs’ confidential production documents)
• Post anything threatening, harassing, defamatory, obscene, or hateful
• Impersonate anyone or misrepresent your affiliation
• Send spam, phishing attempts, or malware
• Reverse engineer, decompile, or copy our technology
• Use soXal in any way that helps our competitors

4. No Scraping, No Bots, No AI Training

This is important enough to get its own section.

No AI training. You may not use any data from soXal—production documents, crew profiles, venue specs, vendor records, AI TD outputs, decision logs, citations, embeddings, or any other content—to train, develop, or improve any artificial intelligence, machine learning model, or similar technology. This applies whether you access our data directly or through a third party.

No automated access. You may not use bots, scrapers, crawlers, or any automated tools to access soXal or collect data from us. This includes web scraping, automated data extraction, browser automation, and any programmatic access we haven’t explicitly authorized in writing.

No bulk collection. You may not systematically download or collect information from soXal—manually or automatically. Looking up individual records for your own legitimate org’s use is fine. Building a database from our data is not.

No redistribution. You may not resell, redistribute, share, license, or syndicate soXal data with third parties.

No competitive use. You may not use soXal data to operate, fund, train, or improve a competing platform.

We enforce this. Violations may result in immediate termination, legal action, and damages. We actively monitor for prohibited uses including via rate-limit signals, query patterns, and outbound-data fingerprints.

4.5 Our Use of Your Data — Opt-In Contribution Program

§4 above is about other people taking soXal data. This section is about our own use of your data. We separate the two because they get conflated.

Default: your data does not train AI. Unless you affirmatively opt in (see below), your organization’s production documents, gear sheets, crew records, bids, paystubs, and other content are NOT used to train any AI model, including our own. The AI TD answers your questions using your documents in-context for that single response, then discards them.

You can opt in to contribute data — in two tiers, both default OFF.

Tier 1 — Aggregate Industry Intelligence. If your org admin opts in, soXal may include your organization’s data in anonymized industry aggregates: gear-cabinet usage patterns, anonymized vendor pricing bands, labor-cost ranges by classification, caveat patterns. A minimum cell size of n=5 applies to any published aggregate — no aggregate exposes data from fewer than five organizations. Individual shows, individual vendors, individual people are never identifiable in Tier 1 output.

Tier 2 — Model Training Contribution. If your org admin separately opts in, soXal may use your data to train our own pricing models, embedding models, and pattern-mining systems. This is soXal-internal model training only — our vendor contracts with Anthropic and Voyage continue to prohibit them from training their models on your data, regardless of your Tier 2 status.

What we strip before training, every time, no exception. Even when you opt in, soXal removes the following before any data enters a training pipeline or an aggregate: individual people’s names, contact information (phone, email, physical address), government identifiers (SSN, driver’s license, passport), financial account numbers, individually-identifiable health information, and any other personally-identifying information for crew, vendors, clients, or contacts. The DATA — gear lists, pricing, advance structure, post-mortem learnings — is fair game when you opt in. The PEOPLE are not.

xHand is separate. Personal records in the xHand module (paystubs, W-2s, 1099s, personal expense records) follow a SEPARATE opt-in flag, set by you as an individual user. Your org admin cannot opt your xHand data in on your behalf. By default, xHand data is never contributed.

Opt out any time. Either Tier flag can be flipped off by your org admin at any time. Once off, no NEW data flows to aggregates or training; existing aggregate cells may persist if their n is still ≥5 after your withdrawal, but your specific data is removed from any future regeneration. We honor delete-on-request within 7 days.

Audit trail. Every opt-in / opt-out change is recorded with timestamp, who made the change, and an optional reason. You can view your org’s consent history at /app/settings/data-contribution. The record is immutable — if a question comes up later about when consent was granted or withdrawn, the answer is in the ledger.

5. Information Accuracy & AI Output

soXal’s AI TD generates answers, recommendations, and structured extractions from your documents. Here’s what you need to understand:

AI output may be wrong. The TD can misread a paystub, misclassify a contact, surface the wrong rigging spec, or generate a plausible-but-incorrect citation. Every AI answer ships with source citations so you can verify; treat citations as the source of truth, not the prose around them.

Production decisions are yours. The TD is a co-pilot, not the captain. Don’t make rigging, staffing, vendor, or safety decisions based solely on TD output. Verify against your own judgment, your documents, the venue’s house tech, and applicable safety codes.

Information changes. Venues renovate. Crew change locals. Vendors restructure. Your archive grows stale. soXal can’t verify currency on your behalf.

We’re not liable for errors. You agree soXal is not responsible for any harm, loss, or damages resulting from AI output errors, including missed cues, wrong calls, failed advances, or production losses.

CBA + rate-card data is reference, not authority. BidSmith and AI TD draw on a library of IATSE collective bargaining agreements, wage scales, fringe rates, work rules, and venue jurisdictions. We ingest these from publicly available rate sheets and primary-source documents with provenance noted per row, but rates change, locals reopen contracts, and edge cases multiply. Before signing any bid, change order, or labor call, verify the operative rate with your Local Business Agent and the operative CBA in effect on the show date. BidSmith’s output is a starting point, not a settlement-ready number.

Found something wrong? Email allen@soxal.co. We appreciate corrections.

6. Your Content & Org Data

When you upload content to soXal—documents, photos, contact sheets, post-mortems, anything—here’s what happens:

You retain ownership. We don’t claim copyright in your production documents. You own what you upload.

You give us a license to operate the service. You grant soXal a worldwide, royalty-free license to use, copy, store, parse, embed, index, and display your content as necessary to provide the service to you and your org. We don’t use your content to train AI models. We don’t share it with other orgs.

You’re responsible for it. Make sure you have the right to upload what you upload. Don’t upload other orgs’ documents without permission. Don’t upload anyone’s personal data without their consent.

Your data stays org-scoped. Production data uploaded by your org is visible only to your org’s members, enforced by row-level security in our database. xHand personal records are visible only to you. Wellness entries are visible only to you (anonymized aggregates only count, never identify).

Aggregate data may be used in anonymized form. We may compute aggregate statistics across the platform—total shows logged, carbon footprint estimates, vendor usage patterns—and share these in aggregate, opt-in form, without identifying any individual org, show, vendor, or person.

Account deletion. Email allen@soxal.co to delete your account. We’ll remove your personal data within 30 days. Documents uploaded to an org you don’t own may remain visible to that org’s remaining members.

7. soXal’s Content & Intellectual Property

Everything on soXal that isn’t your content—our code, design, AI TD outputs, embeddings, venue research, brand marks (soXal wordmark, AI TD pulse-dot, xHand naming), aggregated industry data—belongs to soXal, LLC and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use soXal for its intended purposes. You may not copy, reproduce, distribute, or make commercial use of soXal’s content without written permission.

8. Subscriptions & Payments

Plans

soXal is currently in private beta and free for invited orgs. When paid plans launch, you’ll be notified before any charge. We may change pricing or features at any time. Price changes take effect at your next billing cycle after we notify you.

Billing

For paid plans, you authorize us to charge your payment method for subscription fees plus applicable taxes. We use Stripe to process payments; by using paid soXal, you also agree to Stripe’s terms. All payments are in US dollars and are non-refundable except as stated here.

Cancellation

Subscriptions auto-renew until you cancel. To cancel, visit account settings or email allen@soxal.co before your renewal date. You can use paid features until the end of your current billing period. No refunds for unused time.

9. Privacy

Our Privacy Policy explains how we collect, use, and protect your information. By using soXal, you agree to our Privacy Policy.

10. Disclaimers

We provide soXal “as is” and “as available.” We make no warranties—express or implied—about the quality, reliability, accuracy, completeness, or availability of our services. This includes warranties of merchantability, fitness for a particular purpose, and non-infringement.

We don’t warrant that soXal will be uninterrupted, error-free, secure, or free of viruses. We don’t warrant that AI TD output will be accurate, that defects will be corrected, or that the production decisions you make based on soXal will yield the outcomes you expect.

Third-party content and services (Anthropic, Voyage AI, Supabase, Microsoft Clarity, Stripe, public-source data) accessible through soXal are not our responsibility. We don’t endorse them and aren’t liable for them.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, or punitive damages—including lost profits, lost data, failed productions, business interruption, or personal injury—arising from your use of soXal, even if we knew such damages were possible.

Our total liability to you for any claims arising from these Terms or your use of soXal is limited to the greater of: (a) the amount you paid us in the past 12 months, or (b) US$100.

12. Indemnification

You agree to defend, indemnify, and hold harmless soXal, LLC and our officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of soXal, your content, your violation of these Terms, or your violation of any third party’s rights.

13. Disputes

Governing Law

These Terms are governed by California law, without regard to conflict of law principles.

Informal Resolution First

Before filing any claim, you agree to try to resolve the dispute informally by contacting allen@soxal.co. We’ll try to work it out within 30 days.

Arbitration

If we can’t resolve the dispute informally, you agree that any claim will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under their Consumer Arbitration Rules. Arbitration will take place in Los Angeles County, California (or by phone/video if permitted). The arbitrator’s decision is final and binding.

No Class Actions

You may only bring claims in your individual capacity—not as part of any class, collective, or representative action.

Small Claims Exception

Either party may bring qualifying claims in small claims court instead of arbitration.

14. Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we’ll notify you through the service or by email. Your continued use of soXal after changes take effect means you accept the new Terms.

15. Termination

We can terminate your access at any time, for any reason, without notice—including canceling subscriptions, restricting features, deleting content, or banning you entirely.

You can leave at any time by emailing allen@soxal.co to delete your account.

What survives: Sections that should logically continue after termination will survive—including our licenses to your content (for ongoing service to your org), limitations of liability, indemnification, and dispute resolution.

16. Copyright Claims (DMCA)

If you believe content on soXal infringes your copyright, send a notice to allen@soxal.co with:

• Your signature (physical or electronic)
• Description of the copyrighted work
• Location of the infringing material on soXal
• Your contact information
• A statement that you believe the use is unauthorized
• A statement under penalty of perjury that your notice is accurate

17. General Terms

Entire agreement. These Terms (plus our Privacy Policy) are the complete agreement between you and soXal.

Assignment. You can’t transfer your rights under these Terms. We can transfer ours (for example, if we’re acquired).

Severability. If any part of these Terms is unenforceable, the rest remains in effect.

No waiver. If we don’t enforce a right, that doesn’t mean we waive it.

Force majeure. We’re not liable for failures caused by things beyond our reasonable control—natural disasters, wars, strikes, utility failures, government actions, etc.

18. SMS / text messaging

soXal Dispatch sends transactional SMS to union members for crew dispatch (job offers, accept/decline acknowledgements, and call reminders). Members opt in via dispatch-list enrollment or in-app settings. Message frequency varies with call volume; message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Mobile numbers and opt-in data are never sold or shared with third parties for their own marketing. See our Privacy Policy for full details.

19. Contact

soXal, LLC
475 Washington Blvd
Marina del Rey, CA 90292
USA
Email: allen@soxal.co

— End of Terms of Service —